Privacy
Policy

1. Overview

Scirevance provides an AI-powered knowledge management platform (the "Platform") and operates the website at scirevance.com (the "Site"). This Privacy Policy applies to information collected through our Platform, Site, and any related services, sales, marketing, or events (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Services.

2. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you register for an account, request a demonstration, contact us, or otherwise interact with the Services. This may include:

• Name, email address, phone number, and job title
• Organization name, industry, and size
• Messages and communications you send to us
• Billing and payment information (processed securely by our payment processor)
• Account credentials and profile information

Information Collected Automatically

When you use our Services, we automatically collect certain technical information, including:

• Log data such as IP address, browser type, pages viewed, and timestamps
• Device information including hardware model and operating system
• Usage patterns and interaction data within the Platform
• Cookies and similar tracking technologies (see Section 8)

Organizational Content You Upload

When you use the Platform, you may upload documents, emails, and other organizational content ("Customer Data"). This data is processed exclusively to provide the Services to your organization and is subject to our Data Processing Agreement. Scirevance does not use Customer Data to train AI models or for any purpose outside the delivery of the agreed Services.

3. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve our Services
• Process transactions and send related information
• Respond to comments, questions, and customer support requests
• Send administrative information such as updates and security alerts
• Send marketing communications (where permitted and with opt-out options)
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with applicable legal obligations

4. Sharing Information

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We share information with trusted third-party vendors who assist us in providing the Services, including cloud infrastructure providers, analytics services, and payment processors. These parties are contractually obligated to use information only as directed by Scirevance.

Legal Requirements

We may disclose information if required to do so by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud or illegal activity.

Business Transfers

In the event of a merger, acquisition, or asset sale, personal information may be transferred. We will notify affected users prior to any such transfer and outline the choices available.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption at rest and in transit, role-based access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately of any suspected unauthorized access.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Customer Data is retained in accordance with the terms of your service agreement and deleted upon contract termination in line with our data deletion procedures.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Receive your personal information in a structured, machine-readable format
• Objection: Object to or restrict certain processing activities
• Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact us at privacy@scirevance.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Services. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

9. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will delete that information promptly. If you believe we may have information from or about a child, please contact us at privacy@scirevance.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Site prior to the change becoming effective. We encourage you to review this policy periodically for the latest information on our practices.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Scirevance, Inc.
Email: privacy@scirevance.com
Website: scirevance.com/contact